Frequently Asked Question
Q: Do you are sell real and genuine product?
We are an authorized online channel partner for various brands.. We are 100% committed to provide real and genuine products. Since, all our products come directly from the original factory or manufacturer of brand owner, there is no scope for any fake or replica products.
Q: Why our prices are cheaper comparing to market places ?
In order. We do not sell our product on expensive marketplace such as ebay and Amazon. They are expensive in terms of their high fees. Due to their fees, the seller has a very little scope of selling product in cheap price, which is not in case of selling product through our own store online. Thus, we remain in a position to offer cheaper prices, and provide extra benefit to the customer when they buy product on osmdeals.co.uk.
Q: Why do you not sell your product on ebay and Amazon, despite the fact they are highly popular and recognized marketplace?
There are number of valid reasons:
1. There is too much competition between the sellers. Sellers are not being valued there.
2. Both eBay and Amazon has very high selling fees.
3. Developing our own online store is a lot easier these days
4. To avoid the crowd and cut throat competition
5. Have sold on eBay and Amazon and decided to have our own store.
Q: Do you sell any second hand product?
No, not at all. All our products are 100% genuine and brand new.
Q: Which countries do we ship our product to?
We sell most of the countries, where we feel the product is safer by the courier company and is easier to deliver without going lost . If you have any question, please feel free to ask us. The list of the countries are give below:
Europe - Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden
Europe - Croatia, Republic of Cyprus, Greece, Norway, Switzerland
Europe - United Kingdom
Asia - China, Japan, Korea, South, Maldives
North America - Canada
Oceania - Australia, New Zealand, Papua New Guinea
Q: How many days does it take to deliver a product and who are your courier partners?
We rely on the most trustful courier companies such as Royal Mail, DHL, FedEx and so on. The choice of courier company depends on the location of where the delivery is bound for. As far as the delivery time is concerned, it takes 3-5 days working days for standard delivery to deliver in UK and EUROPE, and approximately 6-9 working days for global locations.
Q: What about the order for the areas that are not serviceable by the courier companies?
Customers can still place an order if the postcode is not shown serviceable by our major courier companies. You just need to email an order request with product url, your location details, contact number and on the basis of that we will create your order but for that, you will have to make online payment.
Q: How to check that my area/location/postcode is covered by your delivery scope?
It is very simple to check that. You simply have to enter your postcode (area) and verify it from any product page on our portal. The relevant information will be displayed instantly next to the product information. It would display an error if your area postcode is missing out there.
Q: What if I am not present at my home to receive the delivery?
While delivering the item, the courier company makes three attempts at the given address. There is also a provision for being left a note for a call back if the door of the receiver found to be locked. The courier company will itself contact you later on your given contact number and will approach you at the convenient time.
Q: What if I could not receive the my order within the stipulated time period?
Usually, the delivery of item do arrive on time, apart from some occasional postal delays, especially during the rush time of the years. The domestic order normally turn up within the stipulated time period, while international deliveries may take a little longer However, if your item is not delivered to you even after 10 working days, please email us at firstname.lastname@example.org. We will begin in lost in post claim. In such case, we will issue a replacement or refund to the customer then and there.
What are the payment options?
Currently we provide the following payment options: Credit Card (Visa/Master), Debit Card (Visa/Master), Net Banking across Banks, PayPal, WolrdPay, American Express, SOFORT & JCB
Q: What about payment security?
Q: How long does it take to get a refund?
We want to make sure to our customers that all our refund processes get underway the day we received the returned item. In exceptional cases, some refunds may take a marginally longer time to process during the busy hours. Usually, the refund department processes the refunds as quick as possible, however, in case you could not receive the refund amount within the period of 10 days, do contact us at email@example.com
Q: Will I be entitled for refund, if I am not satisfied with the product?
You can return the product within the 30 day return window, if there is anything that you are not satisfied with. We will provide full refund. However, It should be kept in mind that the product should be returned in the same condition as you have received it and enclosed it with the return form. For more information you can read our Return Policy.